Privacy

At couverturemobile.com we take your privacy and the security of your personal information seriously.

This privacy policy governs the privacy of users who choose to make use of couverturemobile.com. Please read this policy carefully. We may change this policy from time to time by updating this page. The last change was published on the 11th of April 2022.

Information we collect and how it is used

In order to offer our services to you we may have to collect certain information about you and pass this on to our trusted partners and service providers.

By providing this information to us, you agree to its storage, transfer and processing as outlined in this privacy policy. Despite our best efforts, we cannot guarantee the security of the data you may choose to enter into our website. Any information you supply to us is provided by your own discretion and given to us at your own risk.

Please exercise due caution when interacting with email addresses, social media accounts and web pages purporting to be connected to our website. We will never ask for financial details or sensitive information such as passwords.

Neither we nor our partners will contact you unless you have requested that we do so. We will never sell on, rent or distribute your data to others so that they can contact you without your permission, unless we have been required by law to do so. Any data we collect is solely used to provide you information about broadband services that you have requested, to smoothly refer you on to a network provider you have asked to visit, or to help improve the accuracy and quality of the service provided to all our visitors.

Postal code for cell coverage availability and testing

We may ask for your postal code when offering our cell coverage and testing services or offering help with technical problems. Unless you have asked for extra investigation, this information is used only to look up the availability of cell network products and services in your area. It will not be used to contact you. We use trusted third party API services to look up coverage availability information for the postal code you supplied to us.

Neither we nor our service providers will use the information collected to identify or contact you, unless you have specifically asked for this, for example through our web forms such as when requesting that we investigate a technical problem you have experienced.

Postal codes and other information from logs may from time to time be used for testing purposes when ensuring that our website continues to give high quality accurate results for a range of real world geographical details.

We may aggregate and collate the data we record from availability lookups in order to publish reports on the state of cell coverage in the UK. These reports may be derived from details recorded from your form data, your detected IP address or geographical information derived from your postal code. These reports may report on trends in cell coverage nationally, across specific network providers, specific types of cell service or specific broad geographical areas etc. They will not identify individual site users.

Tracking of the pages you visit and the links you click, and personalisation using cookies

Our web server stores the URLs it has been visited from, as do trusted third party analytics and tracking services used to keep track of which links are clicked and ensure that we're offering an effective service. This tracking may make use of cookies to distinguish between new and returning visitors, this information is tracked and recorded for statistical purposes.

From time to time we may use trusted third party tracking and analytics tools to test improvements to our website, serving different variants to different visitors and recording the performance of both. This tracking makes use of cookies to determine which version of the site to show to which users, and to determine whether the improvements have been successful.

We use our own tracking, trusted third party referral services and direct partnerships with certain network providers to keep track of which products you sign up for after clicking through to other sites. This tracking may involve the use of time limited cookies. This allows us to track which types of offers and promotions are of most interest to our visitors, and to receive commission that allows us to continue to provide this website and its services.

When we link to other websites it should be noted that we do not have control over or responsibility for these other sites and cannot guarantee or verify their contents, despite our best efforts. Other sites will have their own differing privacy policies and terms and conditions, as such you should review these before trusting those sites with your personal information.

We may make use of social networks and social sharing tools provided by third parties. You may choose to use these social tools at your own discretion. Please note that social networks may track your usage of these tools and the sites with which you engage. Communication and interaction through social networks are governed by the privacy policies and terms and conditions of each respective social network, and may be tracked, recorded and displayed to other social network users.

By visiting couverturemobile.com with cookies enabled, we assume that you want to use the services we offer, and that you accept our use of cookies. Cookies may be used for tracking, referral and personalisation purposes, such as remembering limited details and preferences between visits to improve your experience when returning to the site.

Your rights under the Data Protection Act 1998

We comply with the Data Protection Act 1998 and recognise your rights under this act to contact us to ask for details of the information held by couverturemobile.com about you.

A small administration charge may be requested for this service. If you require us to delete or correct your personal information then we will do so.

Please inform us if any of your recorded personal details have changed, for example if you are subscribed to our newsletter and your email address or postal code have changed. If you believe that any information we have recorded is incorrect or incomplete, please let us know and we will make any necessary corrections.